ConnectRate

Terms of Service

Last updated: January 15, 2024

1. Acceptance of Terms

By accessing or using ConnectRate's AI-powered calling platform and services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Services.

2. Description of Service

ConnectRate provides an AI-powered platform that enables businesses to scale their customer outreach with intelligent calling features including real-time AI conversations, call analytics, team collaboration, and customer management.

3. User Accounts

To use certain features of our Services, you must create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your account information
  • Keep your account credentials secure
  • Be responsible for all activities under your account
  • Notify us immediately of any unauthorized use

4. Acceptable Use

You agree not to use the Services to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Upload malicious code or engage in harmful activities
  • Attempt to gain unauthorized access to our systems
  • Use the service for spam or unsolicited communications
  • Generate harmful, illegal, or inappropriate content
  • Violate telecommunications laws or Do Not Call regulations

5. AI Content and Usage

Our AI services generate content based on your inputs. You acknowledge that AI-generated content may not always be accurate, complete, or suitable for your purposes. You are responsible for reviewing and validating any AI-generated content before use.

6. Intellectual Property

Our Content

The Services and their original content, features, and functionality are owned by ConnectRate and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Your Content

You retain ownership of content you submit to our Services. By submitting content, you grant us a limited license to use, modify, and process your content solely to provide our Services.

7. Privacy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information when you use our Services.

8. Payments and Billing

Certain features of our Services require payment. You agree to pay all fees associated with your use of paid features. All fees are non-refundable unless otherwise specified.

9. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to our Services. We may modify, suspend, or discontinue Services at any time with reasonable notice.

10. Limitation of Liability

To the maximum extent permitted by law, ConnectRate shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services.

11. Indemnification

You agree to indemnify and hold harmless ConnectRate from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.

12. Termination

We may terminate or suspend your account at any time for violation of these Terms. Upon termination, your right to use the Services will cease immediately.

13. Governing Law

These Terms are governed by the laws of California, United States, without regard to conflict of law principles. Any disputes will be resolved exclusively in the courts of California.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through our Services. Continued use after changes constitutes acceptance of the new Terms.

15. Contact Information

If you have questions about these Terms, please contact us at:

  • Email: drew@connectrate.ai

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.